Refund policy

 

RETURNS & REFUNDS POLICY
Trust Sentinel — trustsentinel.co.uk

Returns Window
We offer a 99-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return the item within this period for a full refund.

How to Initiate a Return
To initiate a return, please contact us by email at the address listed on our website. Our team will respond with instructions and confirmation. The return address will be provided upon request via email.

Return Shipping Costs
Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked postal service, as we cannot be held responsible for items lost or damaged in transit on the way back to us. Proof of postage should be retained by the customer.

Condition of Returned Items
Items must be returned in their original condition and packaging where possible. We reserve the right to refuse a refund if items are returned in a condition that prevents resale.

Refund Processing
Once we receive and inspect the returned item, your refund will be processed within 3 to 5 business days to your original payment method.

Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us by email with photographic evidence within 14 days of delivery. In such cases, we will arrange a replacement or full refund at no additional cost to you.

Exceptions
Items that have been tampered with, modified, or damaged through misuse are not eligible for a return.